Privacy Policy

1.1. Preamble and Applicability

These General Terms and Conditions (hereinafter referred to as the "Terms", "Agreement", or "T&Cs") constitute a legally binding agreement between the End User (hereinafter referred to as "User", "Player", "You") and Monopoly Casino (hereinafter referred to as "the Operator", "We", "Us"). By accessing, registering, or utilizing any services provided on the website https://monopoly-casino-play.com/ (the "Website"), you explicitly acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy, Cookie Policy, and Betting Rules.

1.2. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. The Operator conducts its services in strict adherence to the Gambling Act 2005, the Licence Conditions and Codes of Practice (LCCP) issued by the UK Gambling Commission (UKGC), the Consumer Rights Act 2015, and the Data Protection Act 2018.

1.3. Amendments and Modifications

The Operator reserves the right to amend these Terms at any time to comply with legal, regulatory, or technical requirements. In accordance with Competition and Markets Authority (CMA) guidelines on fairness, material changes will be notified to the User prior to their implementation. Continued use of the Website following such notification constitutes acceptance. If You do not agree to the updated Terms, You must cease using the Services and request account closure via [email protected].

2.1. Eligibility Criteria

Access to the Website is strictly prohibited for individuals under the age of 18. It is a criminal offence under the Gambling Act 2005 for any individual under the legal age to gamble.

• 2.1.1. You must be a resident of the United Kingdom.
• 2.1.2. You must not have previously been excluded from the Website or registered with GAMSTOP.
• 2.1.3. You are acting solely on your own behalf and not as an agent for a third party.

2.2. Verification of Age and Identity ("Verify to Play")

In strict compliance with LCCP Social Responsibility Code Provision 3.2.11, Monopoly Casino operates a "Verify to Play" policy. No User may deposit funds, access free-to-play games, or place real money wagers until their name, address, and date of birth have been successfully verified.

2.3. Electronic Verification Procedures

Upon registration, We will attempt to verify your identity automatically using third-party credit reference agencies (e.g., TransUnion, Equifax). This search leaves a "soft footprint" on your credit file, which is visible only to you and does not affect your credit rating.

2.4. Document Verification (Manual KYC)

If electronic verification is inconclusive, or at threshold triggers determined by our Risk Management framework, You will be required to upload valid identification documents via our secure portal or email them to [email protected]/

• 2.4.1. Proof of Identity: A valid Passport, UK Driving Licence, or National ID Card. The document must be valid, in colour, and show all four corners.
• 2.4.2. Proof of Address: A utility bill (gas, electricity, water), council tax bill, or bank statement dated within the last 3 months. Mobile phone bills are not accepted.

2.5. Account Security

You are solely responsible for maintaining the confidentiality of your username and password. The Operator assumes no liability for losses arising from third-party access to your account resulting from your negligence. You agree to notify Us immediately of any unauthorised use.

3.1. Compliance with POCA 2002

Monopoly Casino strictly adheres to the Proceeds of Crime Act 2002 (POCA) and the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. We utilize sophisticated algorithmic monitoring to detect suspicious transaction patterns.

3.2. Source of Funds (SOF) and Source of Wealth (SOW)

To meet our regulatory obligations, We reserve the right to request evidence of your Source of Funds or Source of Wealth at any time.

• 3.2.1. Triggers: Requests may be triggered by deposit volume, velocity of play, or discrepancy between geographical location and payment method.
• 3.2.2. Required Documentation: Acceptable evidence includes, but is not limited to: recent payslips, dividend statements, inheritance proof, sale of property contracts, or bank statements showing consistent income.
• 3.2.3. Account Suspension: Failure to provide satisfactory SOW/SOF documentation within the stipulated timeframe (usually 7 days) will result in account restriction or closure, and retention of funds pending regulatory clearance.

3.3. Sanctions and PEP Screening

We screen all Users against HMT (Her Majesty’s Treasury) Financial Sanctions targets and Politically Exposed Persons (PEP) lists. Positive matches will result in immediate account termination and submission of a Suspicious Activity Report (SAR) to the National Crime Agency (NCA).

4.1. Accepted Payment Methods

We accept Visa Debit, MasterCard Debit, PayPal, and Bank Transfers. In compliance with the Gambling Commission’s ban on credit cards (April 2020), the use of credit cards for gambling is strictly prohibited.

4.2. Closed Loop Policy

To mitigate money laundering risks, Monopoly Casino operates a "Closed Loop" withdrawal policy. Withdrawals must be processed to the same payment method used for the originating deposit, up to the total amount of the deposit. Excess winnings may be withdrawn to a verified bank account in the User’s name.

4.3. Segregation of Funds

Player funds are held in a segregated bank account, separate from the Operator's corporate funds.

4.3.1. Protection Level: In accordance with the UKGC’s rating system, we offer Medium Protection. While funds are segregated, they may not be absolutely protected in the event of insolvency. This disclosure is made in compliance with LCCP P.4.2.

4.4. Withdrawal Controls and Timeframes

• 4.4.1. Minimum withdrawal amount is £10.
• 4.4.2. Withdrawals are subject to internal processing checks, typically completed within 24 hours.
• 4.4.3. We reserve the right to withhold withdrawals if irregular play patterns (e.g., equal margin betting, zero risk betting) are detected.

4.5. Dormant Accounts

An account is deemed "Dormant" if no login or transaction is recorded for 12 consecutive months. A monthly maintenance fee of £5 may be deducted from the balance of Dormant Accounts following a 30-day notice period sent to the registered email.

5.1. Transparency and Fairness

All promotional offers are drafted in compliance with the CMA’s "Principles for online gambling promotions". Significant terms (Wagering Requirements, Max Cashout, Expiry) are displayed prominently with the offer.

5.2. Wagering Requirements

Unless stated otherwise, bonus funds are subject to a wagering requirement (e.g., 35x Bonus). This means the bonus amount must be staked a defined number of times before it converts to withdrawable cash.

5.2.1. Game Weighting: Not all games contribute 100% to wagering. Slots: 100%, Roulette: 10%, Blackjack: 5%. Consult the specific Bonus T&Cs for the full weighting table.

5.3. Separation of Funds

Your Real Money Balance and Bonus Balance are distinct. You wager Real Money first. You may withdraw your Real Money Balance at any time; however, doing so before completing the Wagering Requirements will result in the forfeiture of the Bonus Balance and any winnings derived strictly from the Bonus.

5.4. Maximum Bet Rule

During an active bonus, the maximum bet allowed is £5 per spin or £0.50 per bet line. Exceeding this limit constitutes "Bonus Abuse" and may result in the confiscation of bonus winnings.

6.1. Random Number Generator (RNG)

All games on the Website utilise a certified Random Number Generator (RNG) required by the UKGC Technical Standards. The RNG is independently tested by approved test houses (e.g., eCOGRA, iTech Labs) to ensure randomness and fairness.

6.2. Return to Player (RTP)

The theoretical Return to Player (RTP) percentage is displayed within the "Help" or "Info" file of each game. This figure represents the theoretical payout over millions of spins and does not guarantee short-term results.

6.3. Malfunctions and Voids

6.3.1. In the event of a system error, software glitch, or communications failure, the Operator reserves the right to void all pays and plays affected by the malfunction.

6.3.2. "Malfunction voids all pays and plays." If a game round is interrupted, the system will attempt to restore the state upon the next login. If restoration is impossible, the stake will be refunded.

6.4. Bot and AI Prohibition

The use of artificial intelligence, automated bots, or external software to assist in gameplay or data mining is strictly prohibited. Detection of such tools will lead to immediate account banning and forfeiture of funds.

7.1. Commitment to Safety

Monopoly Casino is committed to responsible gambling. We provide a suite of tools to help You manage your gambling activity, accessible via the "Safer Gambling" dashboard.

7.2. Deposit Limits

You may set daily, weekly, or monthly deposit limits. Requests to decrease limits are applied immediately. Requests to increase limits are subject to a mandatory 24-hour cooling-off period, after which You must re-confirm the increase.

7.3. Reality Checks

A Reality Check timer activates upon login. You can set the frequency (e.g., every 30 or 60 minutes) to receive a pop-up notification detailing your session duration and net loss/gain, requiring acknowledgment to continue.

7.4. Time-Outs

You may take a short break (Time-Out) for a period between 24 hours and 6 weeks. During this period, access to the account is blocked and cannot be reactivated until the timer expires.

7.5. Self-Exclusion

If You feel you are developing a gambling problem, You may Self-Exclude for a minimum period of 6 months, up to 5 years.

7.5.1. During Self-Exclusion, We will take all reasonable steps to prevent you from re-opening your account or opening new accounts.

7.5.2. We strongly recommend registering with GAMSTOP (www.gamstop.co.uk), a free national self-exclusion scheme that blocks access to all UKGC-licensed operators.

8.1. Ownership

All content on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, and software, is the property of Monopoly Casino or its content suppliers and is protected by international copyright laws.

8.2. License to Use

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial entertainment purposes only. Any data mining, scraping, or reverse engineering is strictly prohibited.

9.1. Internal Complaints Procedure

If You have a grievance, You must first contact Customer Support at [email protected]. We aim to acknowledge complaints within 24 hours and provide a final resolution within 8 weeks, in accordance with UKGC deadlines.

9.2. Alternative Dispute Resolution (ADR)

If You are dissatisfied with our final ruling on a gambling transaction, You have the right to refer the dispute to an independent ADR entity. We have appointed IBAS (Independent Betting Adjudication Service) as our ADR provider. The ruling of the ADR entity is binding on the Operator for disputes up to £10,000.

10.1. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller is Monopoly Casino.

10.2. Types of Data Collected

• 10.2.1. Identity Data: First name, maiden name, last name, username, marital status, title, date of birth, and gender.
• 10.2.2. Contact Data: Billing address, residential address, email address, and telephone numbers.
• 10.2.3. Financial Data: Bank account and payment card details (encrypted).
• 10.2.4. Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• 10.2.5. Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

10.3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• 10.3.1. Performance of Contract: To manage your account, process bets, and facilitate payments.
• 10.3.2. Legal Obligation: To comply with the Gambling Act 2005 (age verification), POCA 2002 (AML checks), and tax regulations.
• 10.3.3. Legitimate Interests: To detect fraud, improve our services, and personalize marketing (where consent is not required).

10.4. Data Sharing and Disclosure

We do not sell your data. We may share data with:

• 10.4.1. Identity Verification Agencies (e.g., TransUnion) for KYC purposes.
• 10.4.2. Regulators (UKGC) and Law Enforcement (NCA, Police) upon lawful request.
• 10.4.3. Sports Governing Bodies to investigate suspicious betting patterns concerning match-fixing.
• 10.4.4. Game Providers, strictly to the extent necessary to facilitate gameplay resolution.

10.5. International Transfers

If we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• 10.5.1. The country has been deemed to provide an adequate level of protection for personal data by the UK Government.
• 10.5.2. We use specific contracts approved by the ICO (Information Commissioner's Office) which give personal data the same protection it has in the UK.

10.6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under the Money Laundering Regulations, we are required to keep identity and transaction records for a minimum of five years from the date the business relationship ends.

10.7. Your Rights

Under the UK GDPR, you have the right to:

• 10.7.1. Request access to your personal data (Subject Access Request).
• 10.7.2. Request correction of the personal data that we hold about you.
• 10.7.3. Request erasure of your personal data ("Right to be Forgotten"), subject to our legal obligations to retain data for AML purposes.
• 10.7.4. Object to processing of your personal data for direct marketing purposes.

10.8. Cookies and Tracking Technologies

Our Website uses cookies to distinguish you from other users.

• 10.8.1. Strictly Necessary Cookies: Essential for the operation of the website (e.g., allowing you to log in to secure areas).
• 10.8.2. Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website.
• 10.8.3. Functionality Cookies: Used to recognise you when you return to our website (e.g., remembering your language choice).

You can set your browser to refuse all or some browser cookies, but this may render some parts of the Website inaccessible.

10.9. Contacting the DPO

If you have any specific questions about this Privacy Policy, please contact our Data Protection Officer at [email protected].

11.1. Limitation of Liability

The Operator provides the Services "as is". We make no warranty that the Services will be uninterrupted or error-free. To the fullest extent permitted by law, We shall not be liable for any loss of profit, loss of business, business interruption, or loss of business opportunity. Our maximum liability to You for any matter arising out of or in connection with these Terms shall be limited to the amount of the wager in question or the amount of funds in your account at the time of the dispute.

11.2. Force Majeure

The Operator shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure result from events, circumstances, or causes beyond its reasonable control (e.g., telecommunications failure, industrial action, power failure).

If any provision or part-provision of these Terms is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision shall not affect the validity and enforceability of the rest of these Terms.

These Terms, the Privacy Policy, the Cookie Policy, and any document expressly referred to in them constitute the whole agreement between You and the Operator and supersede all previous discussions, correspondence, negotiations, or agreements relating to the Service.

All notices given by You to Us must be given to Monopoly Casino at [email protected]. We may give notice to You at either the email or postal address You provide to Us upon registration. Notice will be deemed received and properly served 24 hours after an email is sent.